Refund policy

Return & Exchange Window

All items: Return/exchange within 30 days of delivery.

Return Conditions

Items must be:


  • Unworn, unwashed, undamaged
  • With original tags/labels attached
  • Returned in original packaging


Note: Contact support first to get the correct return/exchange address.

Return & Exchange Steps

  1. Email donghoangquang133@gmail.com to request the return address.
  2. Repackage items as instructed and ship to the provided address.
  3. Finalize:
    • Refunds: Issued to original payment method within 3–5 business days (after inspection); allow 3–7 extra days for bank/card processing.
    • Exchanges: Replacement shipped within 3 business days (after approval).

Order Cancellation

  • If not shipped: Request cancellation via email (orders process quickly, often within hours).
  • If shipped: Cannot cancel — wait for delivery, then request a return.

Contact

For questions: Email donghoangquang133@gmail.com