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Privacy policy

We value your privacy. This statement outlines how Elackes Global Limited (“we,” “us,” “our”) collects, uses, shares, and processes your information.

What is Personal Data?

Personal data refers to information that can directly or indirectly identify you—including anonymous data linked to identifying details. It excludes data that is permanently anonymized or aggregated (making identification impossible).

Collecting Your Personal Data

We collect personal data in two key ways:


  1. Data you share with us
    We gather information you provide when using our products/services or interacting with us, such as during account creation, contact, surveys, chat support, or purchases. For purchases, this includes payment details (e.g., credit/debit card info), account authentication data, and billing/shipping/contact details.
  2. Data about your usage
    When you visit our websites or use our products, we may collect device-related data (e.g., device type, unique ID, IP address, OS, browser type), usage patterns, diagnostic information, and location data. Where available, we may use GPS, IP addresses, or similar tools to determine your device’s approximate location to improve our services.

How We Use Your Personal Data

We use your personal data for the following purposes:


  • Provide, improve, and develop products/services: This includes data analysis, research, and audits to enhance your experience, plus running contests/promotions (see specific rules for details).
  • Communicate with you: With your explicit consent, we send marketing updates, share account/transaction info, and notify you of policy changes (you can opt out of marketing emails by contacting us). We also use data to respond to your requests.
  • Personalize and promote: With your explicit consent, we may personalize your experience (on our platforms or third-party sites) and share data with trusted partners for their marketing (consent can be withdrawn anytime via contact).
  • Ensure safety and security: We use data to verify accounts, monitor fraud, investigate suspicious/illegal activity, or enforce our terms—based on our legitimate interest in keeping services safe.

Cookies

Cookies are small text files stored on your web browser. We use cookies and similar technologies (e.g., device identifiers) to provide, protect, and improve our services—such as personalizing content, measuring ads, understanding user behavior, and boosting safety. The specific cookies used depend on the websites/services you access.

Sharing Your Personal Data

We may share your personal data with strategic partners who help us deliver services or market to customers—solely to improve our products, services, or ads. We will not share your data with third parties for their own marketing without your explicit consent.

When We Disclose/Transfer Data

We may disclose or transfer your personal data in the following cases:


  • To comply with laws, legal processes, or requests from public/governmental authorities (including for national security or law enforcement).
  • To our affiliated companies, or during business changes (e.g., mergers, acquisitions, or sales of business assets).
  • To protect our rights, enforce terms, investigate fraud, or safeguard our operations/users.

For EEA Residents

If you live in the European Economic Area (EEA), we process your personal data in line with the General Data Protection Regulation (GDPR). When we require your consent for data processing, this is based on GDPR Article 6(1).

Children’s Privacy

Our products/services are intended for adults. We do not knowingly collect data from children under 16 (or the minimum age required by local laws). If we learn we have collected such data, we will delete it promptly. Contact us immediately if a child under 16 has shared data with us.

Your Rights

You have the following rights regarding your personal data:


  • Access, correct, or delete your data.
  • Restrict or object to further processing of your data.
  • Receive your data in a structured, standard format.
  • Lodge a complaint with a data protection authority.


To protect your privacy, we may ask you to verify your identity before fulfilling these requests. We will respond within 30 days, though legal requirements may limit some requests. Contact us to exercise your rights.

Third-Party Sites/Services

Our platforms may link to third-party sites/services. We are not responsible for their privacy practices or content—this statement only applies to data we collect. Always review third parties’ privacy policies before using their services.

Data Security & Retention

We use technical, administrative, and physical security measures to protect your data from unauthorized access. We retain your personal data only as long as needed for the purposes outlined in this statement, or as required by law.

Changes to This Statement

We may update this statement to reflect new technologies, practices, or regulations. Your continued use of our products/services after updates means you accept the revised statement. If you disagree, stop using our services and contact us to close your account.